4 Ways ChatGPT Could Be Harming Your Customer Experience (and What To Do About It)

Overusing ChatGPT in customer services can alienate your customers, harm their experience and give a bad impression of your brand. Here's how to avoid...

Suspect in tech CEO’s killing arrested in Maryland

Jason Dean Billingsley, 32, is charged with first-degree murder in the killing of Pava LaPere, a 26-year-old CEO of a tech start-up in Baltimore,...

How Will ‘Digital Employees’ Impact The Workplace In The Next 5 Years?

A "digital worker" in the AI era is a category of software tools or robots. ​ ​A "digital worker" in the AI era is a category...

Connect With Gen Z, Strengthen Your Brand And Improve The World

So, ask yourself: If your brand was a person, what would that person stand for? ​ ​So, ask yourself: If your brand was a person, what...

Yes, Luck Is A Skill Set: How To Develop It

Leadership today requires a wide range of essential competencies. A leader's long-term success is also significantly determined by luck. ​ ​Leadership today requires a wide range...

The Death Of Brand Loyalty

Brand loyalty, once a legitimate selling point to consumers, is in a steep decline. ​ ​Brand loyalty, once a legitimate selling point to consumers, is in...

Culture Hinges On Behavior Change

If you’re setting out to shift your company’s culture, your plan better include specific behaviors that you want to change. ​ ​If you’re setting out to...

The TikTok Dilemma: What Brands Should Do Now To Prepare For A Potential Ban

Brands have a challenge ahead—to continue building momentum on TikTok while at the same time hedging against future challenges that may arise with its...

4 Ways To Cope With A Toxic Manager Without Quitting Your Job

A vast majority of workers in the US have experienced a toxic manager, and nearly half have quit their job as a result. But...

AI And The Economy: Customer Service Jobs Will Be Cut, Quality Improved

Artificial Intelligence has had problems, but better AI, better management and better training will enable better customer service at lower cost. ​ ​Artificial Intelligence has had...

From Skiing To Silicon Valley: Former Olympian Jennifer Heil Set To Revolutionize Women’s Health With RYA

Former Olympian skier Jennifer Heil is introducing RYA, a health tech startup that uses real-time data and AI to accelerate women's access to healthcare. ​ ​Former...

Omnichannel Marketing: The Benefits And How To Get Started

Omnichannel marketing is a comprehensive approach that integrates all marketing channels to deliver customers a smooth and unified experience. ​ ​Omnichannel marketing is a comprehensive approach...

Biden Administration Releases Tougher Higher Education Gainful Employment Rule

The Biden Administration has released the final version of its gainful employment rule, providing a tougher version of a rule introduced during the Obama...

Three Tests For Toxic Positivity In Your Organization

People are stressed and most leaders want to believe that everything will work out. While that's often a laudable sentiment, it can morph into...

JetBlue Founder David Neeleman Opens Up About Having ADHD

Neeleman is not ashamed about having ADHD. You shouldn’t be either. ​ ​Neeleman is not ashamed about having ADHD. You shouldn’t be either.  Read More 

How 14 Agencies Are Helping Clients Gain An Edge This Holiday Season

During the holiday season, consumers are not only on alert for deals, but also prepared to spend extra money, making it an ideal time...

15 Nonprofit Leaders Share Startup Strategies To Leverage For Success

Looking outside of your given sector can be a great way to find effective strategies for overcoming challenges. ​ ​Looking outside of your given sector can...

Forbes Daily: ChatGPT Levels Up With Major Software Update

GOP debate and Trump speech to autoworkers; oil prices rise; cost of potential government shutdown; AI startup Nibble; website design startup Framer challenges Figma ​ ​GOP...

HOW ONE ELEMENTARY SCHOOL IN WISCONSIN IS SOLVING THE EARLY LITERACY CHALLENGE

Knapp Elementary has long been one of the district's most challenged schools. So how did this school achieve a ten-fold increase in early literacy...

45Drives Disrupts B2B Data Storage, Creator-Forward Approach

45Drives is changing the data localization narrative with a vision that is open, modular, and deeply rooted in community, content creators, and content-driven solutions. ​ ​45Drives...

15 Coaches Share How They Ensure Their Own Well-Being—And You Can Too

Savvy coaches recognize self-care is not a luxury but a necessity to maintain effectiveness, find fulfillment and achieve longevity in their careers and personal...

The Trial of Sam Bankman-Fried, Explained

White-collar defendants use three main defenses: “It wasn’t me, I didn’t mean it, and the people that say I did are lying.” FTX's Sam...

Can FTX Be Revived—Without Sam Bankman-Fried?

As SBF’s trial approaches, a group of FTX creditors want to relaunch the collapsed exchange. It’s not as crazy as it sounds. ​As SBF’s trial...

AI Detection Startups Say Amazon Could Flag AI Books. It Doesn’t

Amazon has taken some steps to stem the tide of books written with artificial intelligence, but another solution may already exist. ​Amazon has taken some...

This map shows where 600 animal species are testing positive for forever chemicals

The health effects of PFAS on humans has been well-publicized. But the chemicals are now found throughout the entire ecosystem, and around the world. PFAS,...

Why ‘daily-ish’ habits can be better than everyday routines

Rigid rules about productivity often don’t work—or are just plain miserable. Adopting a ‘daily-ish’ mindset might be more sustainable. Time management and productivity habits are...

A computer scientist explains how APIs act as the data sockets that make digital life possible

As APIs continue to shape the digital landscape, developers face challenges. APIs, or application programming interfaces, are the gateways to the digital world. They link...

Online shopping is terrible. AI is here to fix it

Buying stuff online feels like work. Can new technology make it fun again? On a recent Saturday, I set out to find my two daughters...

NYC’s new trash cans are bigger, sleeker, and rat-proof(ish)

The same mesh trash bins have dotted NYC’s street corners for nearly a century. Now they’re getting an upgrade. New York City’s iconic green mesh...

Magic Spoon reinvented sugar cereal nostalgia. Now it’s taking aim at Rice Krispies treats

Magic Spoon, the high-protein, low-carb cereal phenomenon, is launching Magic Spoon Treats. Why the company is expanding now and why the bars will start...

She’s Grown An Audience of 20k+ Subscribers in Less Than A Year – Here’s How

Meet Chenell Basilio, a savvy creator who stumbled upon the power of newsletters almost by accident. Starting with a simple curiosity about how others...

Dear SaaStr: How Do VCs Think About Departed Co-Founder Equity Stakes?

Dear SaaStr: What is the highest % equity that a departed / non-working co-founder can own that VCs are comfortable with? Single digits. VCs will be...

FCC’s net neutrality battle is back after years of deadlock

The FCC argues restoring net neutrality — which regulates internet service as a public utility, akin to water or electricity — will improve consumer...

Tech giants ramp up cloud security under pressure from Washington

Amazon, Microsoft and Google are improving security for cloud computing customers as Washington regulators and politicians press for action after breaches.Amazon, Microsoft and Google...

Is Tesla liable if a driver dies on Autopilot? Juries will now decide.

The trial over a fatal crash is the first in a string of cases involving Autopilot that will be litigated around the country in...

Inside the secret meeting of Vine stars that ushered in the app’s demise

This article is adapted from the forthcoming book “Extremely Online: The Untold Story of Fame, Influence, and Power on the Internet” by Taylor Lorenz.This...

Got an idea for protecting kids online? You can now take action

A Department of Commerce agency is asking parents, educators and others to write in about risks to kids online and how to best protect...

NASA astronaut lands after breaking U.S. record for longest continuous spaceflight

Frank Rubio landed in Kazakhstan around 7 a.m. Eastern time Wednesday in a Russian Soyuz spacecraft, according to NASA.Frank Rubio landed in Kazakhstan around...

These activists think they have figured out how to keep Iran’s internet up amid shutdowns

A joint effort between Jigsaw and the Iranian Diaspora Collective aims to directly combat Iran’s internet shutdowns via the use of virtual private networks. One...

These activists think they have figured out how to keep Iran’s internet up amid shutdowns

A joint effort between Jigsaw and the Iranian Diaspora Collective aims to directly combat Iran’s internet shutdowns via the use of virtual private networks. One...

How Rhett & Link Manage Co-Founder Disagreements Without Sacrificing Friendship

Best friends since grade school, the two former engineers began posting comedy shows on YouTube in 2006. Today Rhett & Link's Burbank, California entertainment...

Microschools: A Solution To The Teacher Crisis

Teachers have not vanished into thin air; they just don’t want the job anymore. ​ ​Teachers have not vanished into thin air; they just don’t want...

Ramaswamy spars with Haley over TikTok at Republican debate

As the 2024 election draws closer, politicians are facing a TikTok paradox.As the 2024 election draws closer, politicians are facing a TikTok paradox. 

Blacklane CEO Jens Wohltorf Talks Accessibility, Tech, New Funding, More In Interview

Blacklane, with apps available on iOS and Android, has more or less the same product strategy as Alto: try to commandeer the high-end of...

“Work Can Be Amazing,” Here’s How:

Learn about Scott Shute, former Head of Mindfulness and Compassion at LinkedIn, and his incredible new company Changing Work. ​ ​Learn about Scott Shute, former Head...

3 Flexible Work Practices That Unlock Work-Life Balance For Parents

Childcare pushes parents out of the workforce. Remote and flexible work make work-life balance more attainable for working parents (and everyone else.) ​ ​Childcare pushes parents...

Taylor Swift, Fantasy Football & International Games Add To The NFL Entertainment Mystique

The days leading up to the NFL season’s opening game are a whirlwind of anticipation and excitement. ​ ​The days leading up to the NFL season’s...

AudioEye Wins SaaS Award For ‘Best Accessibility Innovation’

In a press release published on Wednesday, Arizona-based web accessibility company AudioEye announced it has won Best Accessibility Innovation in a SaaS Product at...

5 Ways To Establish Yourself As An Industry Thought Leader

Becoming a thought leader will bring many tangible benefits to your career. Here are five ways to establish yourself as a respected industry expert. ​ ​Becoming...

Re-imagining the opera of the future

In the mid-1980s, composer Tod Machover came across a copy of Philip K. Dick’s science fiction novel “VALIS” in a Parisian bookstore. Based on...