Wired

4 Ways ChatGPT Could Be Harming Your Customer Experience (and What To Do About It)

ForbesSeptember 28, 2023

Overusing ChatGPT in customer services can alienate your customers, harm their experience and give a bad impression of your brand. Here's how to avoid the pitfalls. Overusing ChatGPT in customer services can alienate your customers, harm their...

Suspect in tech CEO’s killing arrested in Maryland

The Washington PostSeptember 28, 2023

Jason Dean Billingsley, 32, is charged with first-degree murder in the killing of Pava LaPere, a 26-year-old CEO of a tech start-up in Baltimore, police said.Jason Dean Billingsley, 32, is charged with first-degree murder in the...

AI Detection Startups Say Amazon Could Flag AI Books. It Doesn’t

WiredSeptember 28, 2023

Amazon has taken some steps to stem the tide of books written with artificial intelligence, but another solution may already exist. Amazon has taken some...

The Meta AI Chatbot Is Mark Zuckerberg’s Answer to ChatGPT

WiredSeptember 27, 2023

Meta's AI assistant can do things like suggest travel plans in a group chat. The company also announced a string of chatbots modeled on...

FedEx’s New Robot Loads Delivery Vans Like It’s Playing 3D Tetris

WiredSeptember 27, 2023

FedEx handles over 15 million packages daily. A two-armed, AI-infused robot is now helping pack some of them into delivery vans with expert care. FedEx...

SoundThinking, Maker of ShotSpotter, Is Buying Parts of PredPol Creator Geolitica

WiredSeptember 27, 2023

SoundThinking is purchasing parts of Geolitica, the company that created PredPol. Experts say the acquisition marks a new era of companies dictating how police...

Hollywood Writers Reached an AI Deal That Will Rewrite History

WiredSeptember 27, 2023

A faction of scribes is putting guardrails around AI's encroachment on their work. The effects will echo in industries far beyond Hollywood. A faction of...

Immersive Tech Obscures Reality. AI Will Threaten It

WiredSeptember 27, 2023

AI could supercharge augmented and virtual reality, making online manipulation and disinformation campaigns much more personal—and effective. AI could supercharge augmented and virtual reality, making...