Forbes

4 Ways ChatGPT Could Be Harming Your Customer Experience (and What To Do About It)

Forbes
Overusing ChatGPT in customer services can alienate your customers, harm their experience and give a bad impression of your brand. Here's how to avoid the pitfalls. ​ ​Overusing ChatGPT in customer services can alienate your customers, harm their...

Suspect in tech CEO’s killing arrested in Maryland

The Washington Post
Jason Dean Billingsley, 32, is charged with first-degree murder in the killing of Pava LaPere, a 26-year-old CEO of a tech start-up in Baltimore, police said.Jason Dean Billingsley, 32, is charged with first-degree murder in the...

Connect With Gen Z, Strengthen Your Brand And Improve The World

Forbes
So, ask yourself: If your brand was a person, what would that person stand for? ​ ​So, ask yourself: If your brand was a person, what...

Yes, Luck Is A Skill Set: How To Develop It

Forbes
Leadership today requires a wide range of essential competencies. A leader's long-term success is also significantly determined by luck. ​ ​Leadership today requires a wide range...

The Death Of Brand Loyalty

Forbes
Brand loyalty, once a legitimate selling point to consumers, is in a steep decline. ​ ​Brand loyalty, once a legitimate selling point to consumers, is in...

Culture Hinges On Behavior Change

Forbes
If you’re setting out to shift your company’s culture, your plan better include specific behaviors that you want to change. ​ ​If you’re setting out to...

The TikTok Dilemma: What Brands Should Do Now To Prepare For A Potential Ban

Forbes
Brands have a challenge ahead—to continue building momentum on TikTok while at the same time hedging against future challenges that may arise with its...

4 Ways To Cope With A Toxic Manager Without Quitting Your Job

Forbes
A vast majority of workers in the US have experienced a toxic manager, and nearly half have quit their job as a result. But...

AI And The Economy: Customer Service Jobs Will Be Cut, Quality Improved

Forbes
Artificial Intelligence has had problems, but better AI, better management and better training will enable better customer service at lower cost. ​ ​Artificial Intelligence has had...

Omnichannel Marketing: The Benefits And How To Get Started

Forbes
Omnichannel marketing is a comprehensive approach that integrates all marketing channels to deliver customers a smooth and unified experience. ​ ​Omnichannel marketing is a comprehensive approach...

From Skiing To Silicon Valley: Former Olympian Jennifer Heil Set To Revolutionize Women’s Health With RYA

Forbes
Former Olympian skier Jennifer Heil is introducing RYA, a health tech startup that uses real-time data and AI to accelerate women's access to healthcare. ​ ​Former...

Biden Administration Releases Tougher Higher Education Gainful Employment Rule

Forbes
The Biden Administration has released the final version of its gainful employment rule, providing a tougher version of a rule introduced during the Obama...

Three Tests For Toxic Positivity In Your Organization

Forbes
People are stressed and most leaders want to believe that everything will work out. While that's often a laudable sentiment, it can morph into...

JetBlue Founder David Neeleman Opens Up About Having ADHD

Forbes
Neeleman is not ashamed about having ADHD. You shouldn’t be either. ​ ​Neeleman is not ashamed about having ADHD. You shouldn’t be either.  Read More 
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